Shipping Policy
We want to make sure you receive your order as quickly and smoothly as possible. Please take a moment to review our shipping policy to understand how your order will be processed and delivered.
Delivery Time: We strive to process and dispatch all orders within 1-2 business days after the order is placed. Once your order has been dispatched, you can expect delivery within 5-10 business days.
Please note that delivery times may vary based on your location and shipping carrier delays beyond our control.
Free Shipping: Enjoy free standard shipping on all orders over 55 EUR or more. For orders below 55 EUR, a standard shipping fee will apply.
Free shipping is automatically applied during the checkout process for qualifying orders.
Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package in real-time.
Shipping Destinations: We currently offer shipping internationally.
Address Accuracy: Please ensure that your shipping address is accurate and complete to prevent any delivery delays. We are not responsible for packages delivered to incorrect addresses provided by the customer.
Shipping Carriers: We partner with reputable carriers to ensure your order is delivered safely. The choice of carrier may vary based on your location and the size of your order.
Shipping Holidays: Please note that our shipping services are not available on weekends or public holidays. Orders placed on these days will be processed on the next business day.
Order Changes or Cancellations: Once an order has been placed, it cannot be changed or canceled. Please double-check your order before confirming the purchase.
If you have any questions or concerns about your order's shipping status, feel free to contact our customer support team at muunelo@muunelo.com.
Thank you for choosing Muunelo!